DRIVEPURGE
For macOS 13 and later Download free

Getting your money back

Refund Policy

Fourteen days, no questions asked — plus the statutory withdrawal right you have on top of it.

  • Last updated 31 August 2026
  • Applies to drivepurge.com and the DrivePurge app for macOS

Before you publish: every {{LIKE_THIS}} marker below is a detail only you can supply — your legal entity, address, jurisdiction and contact addresses. See drivepurge.com/legal/README.md for the full checklist. These documents are a starting draft prepared to reflect how DrivePurge actually works; they are not legal advice, and a lawyer qualified in your jurisdiction should review them before you sell to the public.

Not happy? Ask, and we refund you. Within 14 days of buying DrivePurge you can have your money back in full, for any reason or none. You do not have to justify it and we will not try to talk you out of it.

1. How to ask

Email {{SUPPORT_EMAIL}} from the address you bought with, or reply to your receipt, and say you would like a refund. Quoting the order number from your receipt makes it quicker, but we can find you without it.

Because Dodo Payments is the merchant of record, the refund is issued by Dodo to your original payment method. We authorise it; Dodo moves the money.

2. How long it takes

We action requests within two working days. Once issued, the money typically reaches a card within 5–10 working days and a SEPA account within 5 working days, depending on your bank. Refunds always go back to the method you paid with — we cannot redirect one to a different card or account.

3. Your statutory right of withdrawal

If you are a consumer in the EU or the UK, consumer law gives you 14 days to withdraw from a distance contract, separately from anything we promise here.

For digital content downloaded immediately, a trader is allowed to ask you to waive that right in exchange for instant access. We do not ask you to waive it. You keep the full statutory withdrawal period as well as our own 14-day promise, and where they differ, whichever is better for you applies.

To withdraw, an unambiguous statement to {{SUPPORT_EMAIL}} is enough. You may use the model withdrawal form in Annex I of Directive 2011/83/EU, but you are not required to.

4. After a refund

A refunded licence stops being valid. In practice:

  1. The key is revoked when the refund is issued.
  2. Your installed copy keeps working until it next re-checks with our server, which can take a few weeks if you are offline.
  3. Cleaning then locks. Scanning stays free and keeps working, as it does for everyone.
  4. Nothing you already deleted comes back, and nothing is deleted because of the refund.

You are welcome to buy again later; a new key activates normally.

5. After the 14 days

The no-questions window closes, but write to us anyway. If the app is broken for you, misdescribed, or has stopped working on a macOS version we said we supported, you have statutory rights that do not expire after two weeks, and we would rather fix it or refund you than leave you stuck.

6. Chargebacks

Please email us before disputing a charge with your bank. A chargeback costs us a fee on top of the refund and takes months to resolve, whereas an email takes a day. Licences on a disputed order are revoked while the dispute is open.

7. Team and volume purchases

Invoiced team licences follow the terms on the invoice. If none are stated, this policy applies.